The engagement playbook
Communication, trust, and ownership are the three reasons offshore engagements fail. Here is, in writing, exactly how we handle each one.
Our commitments
Contractual, not aspirational. Most messages get answered the same working day; nothing waits longer than one.
Decisions, scopes, and changes live in writing. You never have to remember what was said on a call, it's in the doc.
Every week you get a written summary of what shipped, what's next, and any blockers, plus a screen recording you can watch in 5 minutes or forward to anyone.
Full assignment of everything we produce. Confidentiality signed before discovery. Your lawyers can review our standard terms before we start.
We work inside your repositories, accounts, and infrastructure with the minimum access needed, and it's revoked the day an engagement ends.
First projects are fixed-scope and fixed-price, agreed before work starts. Retainers state exactly what's included. No meter quietly running.
Our working day fully overlaps Gulf hours (Lahore is one hour from Dubai), covers the entire UK morning through mid-afternoon, and overlaps US Eastern mornings daily. Scheduled calls outside those windows are arranged per client, we say yes to what we can sustain, and no to coverage theatre.
Engagements are founder-led: the person you scope with is accountable for delivery. Specialists are added per project as needed, but you always have one named, senior point of contact, never a rotating account layer.
Send them, we complete vendor-security questionnaires, sign data-processing agreements, and align with your existing policies. We keep client data on client infrastructure by default, which makes most of the questionnaire easy.
Fixed-scope first projects exist exactly for this: small commitment, real output, easy exit. If we're not the right fit, you keep everything built to date (it's in your accounts already) and we part cleanly.
That's the only way we start. A scoped audit, one automation, or a visibility baseline, weeks, not quarters. Retainers are offered only after a first project has proven the fit.
Invoiced milestones for projects, monthly for retainers, with payment methods suited to US, UK, and Gulf clients. Ask on the scoping call and we'll set up whatever is easiest on your side.
The lowest-risk way to test us: a defined deliverable, a fixed price, delivered in weeks. If it's good, we grow from there.
We reply within 1 business day.